Frequently Asked Questions

How long will it take for me to get my items?

Items have different production times that vary depending on the complexity of it's production. 

As such items like hoodies, hats, phone cases and other garments might take up to 7 to 15 business days in production. 

Once shipped, if within the US the delivery time is usually within 4 to 7 business days. 

International orders are a bit more tricky and times can vary due to weather or other transporting conditions. 

However I would give it a 10 to 15 business days of travelling, depending on where in the world the order is going to safely reach you. 

If you believe the item is taking too long after shipment, please do not hesitate to contact me and I will look into it as soon as possible.

My item says delivered but I don't see it!! I need a refund or exchange!

My order arrived but only x items are here, what about my other items?

I order the wrong size, color or style, can i get an exchange or refund?

I order something but... I don't want it anymore or ordered by mistake, can I cancel?

Where are you located? where are the items being shipped from?

My item is marked as delivered but i did not get it.

Do you do commissions? I'd like to ask if you can make XYXZ character on a XYZ item

I have other inquiries or issues , what should I do?